Return Policy

Telepole is committed to customer satisfaction and will replace any defective or damaged items free of charge upon delivery.

If a customer simply wishes to return an unwanted product or receives a nonfunctional part they reserve the right to return a product for a *refund* minus shipping and handling from and to their residency and in the original box, shape and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residency to ours. Also, there will be a 15% restocking fee of the purchased price for inspecting, restocking and repacking.  Once a product has already been picked up by the shipping courier, the return policy is in effect.

If a flagpole has been used in the ground there will be an additional charge for replacing the bottom section, and all parts used for installation (ground sleeve, etc).

Returns MUST be returned within 14 days from the date of delivery to your residence or business. If a product has not been returned within 14 days the Sale is Final. This policy does not include any missing parts such as ball, hardware, and/or flags.  If you receive a small item that may have been damaged during shipping, please contact us immediately so that we can send you a replacement.  These items will be replaced after proof of loss has been established.
No new flagpoles will be sent to replace purchased ones unless there is physical damage to the flagpole itself during shipping.